Privacy Policy
We are committed to responsible handling of personal information and respectful patient care.
Last updated: January 2025
1. Information We Collect
We may collect the following categories of information:
- Identification data — name, ID/passport number, date of birth, gender.
- Contact data — phone number, email, physical address.
- Health data — clinical records, diagnoses, treatments, laboratory results, imaging.
- Payment data — insurance details, billing information, M-Pesa transaction records.
- Website data — cookies and analytics for improving our online services.
2. How We Use Your Information
- To provide safe, appropriate clinical care and treatment.
- To process appointments, referrals and follow-up.
- To bill insurance, process payments, and manage accounts.
- To meet legal, statutory and accreditation obligations.
- To send appointment reminders and health information (with your consent).
3. Confidentiality & Access
Access to patient information is limited to authorised personnel on a need-to-know basis. We maintain physical, technical and administrative safeguards designed to protect your information from unauthorised access, disclosure or misuse.
4. Sharing Your Information
We do not sell your information. We may share it:
- With your consent or at your request.
- With other healthcare providers involved in your care.
- With insurers and payment providers for billing.
- With regulators and public health authorities as required by law.
5. Your Rights
- Access a copy of your health records.
- Request correction of inaccurate information.
- Withdraw consent for optional communications.
- Request restriction of certain processing where legally applicable.
6. Retention
Medical records are retained for the periods required by Kenyan healthcare regulations. Where retention is no longer required, information is securely disposed of.
7. Contact Us
For privacy enquiries, please contact our Data Protection focal point at 0782700573 / 0716258235 or call 0782700573 / 0716258235.