Frequently Asked Questions
Quick answers to common questions about appointments, services and patient access.
Common Questions
How Can We Help?
Browse our most frequently asked questions. If you can't find what you're looking for, our team is one call away.
Contact SupportUse the online appointment page to choose a
department, doctor, date and time. You'll receive an SMS confirmation. You can also call +254 782 700 573 / +254 716 258 235.
Yes. Our emergency department operates 24 hours a day, 7 days a week. For
urgent situations call +254 700 911 246 or come directly to our
casualty department.
We accept NHIF, SHA, and 15+ private insurers including Jubilee, AAR,
Britam, CIC, Madison, Old Mutual, APA and others. See Insurance
Partners for the full list.
Yes. You can request copies of your records through our health records
office. Bring your ID and, if applicable, a signed authorisation. Email records@kibwezicatholichealthcentre.org.
Please carry a valid ID, your insurance card (if applicable), any referral
letter, previous medical records and current prescriptions.
Yes. We offer comprehensive maternal and child health services including
antenatal care, safe delivery, postnatal care, family planning and child immunisation.
You can reschedule online up to 24 hours before your appointment, or call
+254 782 700 573 / +254 716 258 235. Our team will be happy to help.
Still have questions?
Our patient desk team is available 24/7 to help you.