Frequently Asked Questions
Quick answers to common questions about appointments, services and patient access.
Common Questions
How Can We Help?
Browse our most frequently asked questions. If you can't find what you're looking for, our team is one call away.
Contact SupportUse the online appointment page to choose a
department, doctor, date and time. You'll receive an SMS confirmation. You can also call 0782700573 / 0716258235.
Yes. Our emergency department operates 24 hours a day, 7 days a week. For
urgent situations call 0782700573 / 0716258235 or come directly to our
casualty department.
We accept SHA, Fidelity, Britam, CIC and Cooperative Bank Insurance Cover. Please verify your specific benefits and any required authorization before service.Insurance
Partners for the full list.
Yes. You can request copies of your records through our health records
office. Bring your ID and, if applicable, a signed authorisation. Email 0782700573 / 0716258235.
Please carry a valid ID, your insurance card (if applicable), any referral
letter, previous medical records and current prescriptions.
Yes. We offer comprehensive maternal and child health services including
antenatal care, safe delivery, postnatal care, family planning and child immunisation.
You can reschedule online up to 24 hours before your appointment, or call
0782700573 / 0716258235. Our team will be happy to help.
Still have questions?
Our patient desk team is available 24/7 to help you.